KRAIBURG TPE is a leading manufacturer of thermoplastic elastomers. We supply customers all around the globe. We offer a variety of tailor-made products under our brands THERMOLAST ®, COPEC ®, For Tec E ™ & HIPEX ®. We have manufacturing capabilities in three locations: USA, Germany & Malaysia. We offer global reach supported by local service and support.
Position Title: Bilingual Customer Service Representative
Business Unit: KRAIBURG TPE USA (KTU)
Reports To: Director of Sales & Marketing
Location: Duluth, GA
PRIMARY ROLE: Exhibit the ability to work independently and with others in an open and ethical manner. Interact effectively with Office personnel, outside Sales Managers, Product Development and Operation members. Assist and manage the coordination of Customer quotes, orders and returns. Must be detail oriented, able to manage priorities, and produce accurate, complete reporting. Manage order entry procedures and provide customer support to Sales Managers and customers to generate revenue.
Contact customers over the phone and via email to generate revenue
Handle order entry for all responsible accounts and provide input to assist Logistics department in daily operational planning based on knowledge about buy details and customer needs
Acknowledge Delivery Dates to Customers and Sales Reps within 24 hours of receipt of order
Support request for quote process
Keep current with all Customer release schedules and update
Provide customer support for responsible Customers and aligned Sales Managers
Develop and track customer information regarding price, terms, product and other key data
Exhibit the ability to provide and manage information as required including sales analysis and product requirements
Consistently interact, provide feedback with Production and Sales to ensure information exchange.
If needed support with projections and sales forecasts based on buy details
Preparation of Shipping Documents; assuring shipping instructions match customer requirements
Answer questions regarding status of production orders
Learn product portfolio and business practices as required to maintain and support ISO Certifications by the business
Handle commercial coordination of claims process.
Perform other related duties as assigned
Bi-Lingual with Reading Skills in English & Portuguese
Oral, Written and Interpersonal Communication Skills
Organization, Planning and Time Management abilities
Ethical, Professional and exhibit Diplomacy
MS Office Suite mandatory
Prior experience in multiple business operations
Prior experience in Sales
SAP a plus
CRM a plus
Spanish speaking a plus
Degree: Bachelors required
Kraiburg offers a full range of benefits including health, dental, vision, life & disability insurance, flexible spending account, 401(k), as well as paid holidays, vacation and personal time.
All qualified and interested candidates, please submit your resume/cv via email to firstname.lastname@example.org