Johns Hopkins Medicine International (JHI) is a healthcare services organization created to further the mission of Johns Hopkins Medicine; namely, to improve the health of the global community by setting the standard of excellence in medical education, research and clinical care. To accomplish this mission, JHI has developed a series of products and services to assist public and private sector clients raise the standard of care at medical institutions abroad. Among those products and services include hospital management support, clinical care, medical program development, education, training, quality assurance, patient safety, international accreditation, and other similar services. JHI provides both advisory and implementation support in these areas and customizes it according to the client’s particular needs, taking into account not only clinical and operational factors, but also local customs and culture.
The position of Senior Associate reports to a Director and/or Managing Director. The individual will be responsible for day-to-day project management and implementation of JHI programs. Specific responsibilities include, but are not limited to, the following:
1. Research and Analysis: The Senior Associate will have the responsibility to conduct research and analysis, translate it to the context of the project that JHI is considering, and make recommendations to managers. For new initiatives, this may involve an analysis of data such as demographics, diseases, market conditions, healthcare trends, and competition. Once the analysis is complete, the Senior Associate will make recommendations on whether JHI should proceed with a particular initiative, and if so, what options may exist to achieve optimal success. For existing projects, this may involve an analysis of hospital performance data, knowledge transfer program outcomes, and other similar indicators; and subsequently the responsibility to make recommendations to managers on how JHI can improve its performance.
2. Writing: The Senior Associate will have the responsibility for doing advanced levels of writing for projects in a format that is ready for presentation to management. This will include the ability to edit drafts prepared by Associates, evaluate options/positions, expand on concepts, and articulate complex topics in a condensed form (goals dictated by the purpose of the document). Written products may include board material, proposals, periodic project updates, annual project overviews and assessments, JHM faculty visit reports, and presentations for senior executives. 3. Project Management: The Senior Associate will have the responsibility to manage major aspects of a project as required by the Director, including development and implementation of knowledge transfer (KT) schedules, reviewing outcomes and making recommendations for changes, implementing expatriate staff training programs, interfacing with clients, driving efficiency in budget management and logistics, and improving methodologies for project management. The Senior Associate may also guide Associates in these functions, as required by the Director.
4. Other Duties as Required.
Competency in a foreign language or international work experience is a plus (Portuguese preferred). This position calls for some travel, approximately 7-10% percent of the work year.
A. Education: Master’s degree required in Business Administration, Health Administration, Public Health, International Affairs, and/or related field.
B. Knowledge: Advanced knowledge of project management and coordination.
Advanced knowledge of the cultural customs, economy, and politics of the regions in which JHI does business. The ability to conduct high levels of research and analyze. Strong knowledge of customer service theory and customer relationship management preferred.
C. Skills: High level of research, analysis, writing, interpersonal, and oral communication skills required to interact with various levels of management. Ability to draft and present high quality reports, proposals and written work product for clients and JHI leadership. High level of organization and time management skills. Ability to develop leadership and management skills. Strong attention to detail required.
Ability to work independently and in team settings and meet aggressive timelines; manage multiple projects simultaneously; and prepare oral and/or written presentations.
D. Required Licensure, Certification, Etc.: None. E. Work Experience: Minimum five (5) years experience in business, consulting, education, public health, program development, or project management, preferably in an academic medical center or major corporate institution. International experience is a plus. Clinical, nursing, social work, case management, research administration, or other technical health sector experience beneficial.
F. Machines, Tools, Equipment: Computer, electronic mail, telephone systems, general office and communication equipment